image: "Intergalactic Soul" by Marcus Kiser and Jason Woodberry
New Resident Information
If you are new to the neighborhood, Welcome! We're excited to have you. We want to provide a list of helpful information and resources that could be useful for our new neighbors.
Garbage & Recycling
The City of Charlotte - Solid Waste Services provides all neighborhood residents with garbage, recycling, yard and bulk waste collection services.
Getting Collection Service Started
If you have moved into a new construction home that has never had garbage or recycling collection, you will need to contact Solid Waste Services to request and schedule the delivery of your roll out carts. Dial 311 or 704-336-7600.
Garbage Pick-up
Garbage is collected every week, most of the neighborhood's collections day is Thursday.
All garbage must be bagged and placed in the cart, the City uses automated trucks, so do not overfill cart and garbage outside the cart will not picked up.
Please make sure that the roll out cart Is placed by the curb by 6:00am, with the handles facing your property, do not block sidewalks. Allow 3 feet of space between other carts, mailboxes, phone poles and vehicles.
All carts must be removed from the curb by 11:59pm on the day of collection.
Recycling Pick-up
Recycling is collected every other week on the same collection day as garbage.
Same rules apply for recycling for placement of the cart, do not overfill, and all items must be inside the cart.
Do NOT bag recyclables.
Full recycling guidlines of acceptable items and what not to place in recycling cart for collection.
Cart Repair or Replacement - call CharMeck 311 to schedule repair or replacement.
Disability Collection Services - for customers with a disability or other physical limitation that does not permit you to roll the cart to the curb, call CharMeck 311 to discuss special arrangements for collection.
Visit curbit.charlottenc.gov or contact CharMeck 311 for your collections day/week. Or use the CLT+ App.
Yard Waste
Effective July 5, 2021 residents must use paper yard waste bags or resusable contrainers weighing no more than 75 lbs for their yard waste.
Residents can place grass and grass clippings, leaves, flowers, small pruning, limbs and twigs in paper bags. Yard waste does not include dirt, mulch, and rocks. Visit the Curbit website for details on yard waste preparation requirements.
Yard waste is collected weekly on your normal collection day.
Bulky Waste
Items such as household furnishings, appliances, mattresses, box springs, lawn equipment and similar items too large to be placed in the garbage rollout cart and not eligible for recycling or yard waste collection are considered bulky waste and must be scheduled for collection.
Visit curbit.charlottenc.gov or use the CLT+ App to schedule a pickup.
*Moving Boxes - You cannot schedule bulky waste pickup for a large amount of cardboard boxes under normal circumstances, they must be broken down and cut up to fit in Recycling cart for collection. HOWEVER, there is a one-time exception for new residents moving into a home, with large amounts of moving boxes. They must still be broken down, but you can call CharMeck 311 to scheule a bulky pickup. We would also recommend posting on the Nextdoor App or Neighborhood Facebook page, as other neighbors might be in need for moving, recycling the boxes this way.
Other Items
Lightbulbs, batteries, paints, hazardous waste can be disposed of at one of the Mecklenburg County Full Service Drop-off Centers.
Closest composting center to the Neighborhood:
Compost Central and Recycling Center ~ approx 5-10 min drive. - more info and accepted items
140 Valleydale Road, Charlotte NC 28214
Utility Providers
ELECTRIC
Duke Energy
Customer Service - 800-777-9898
Report an Outage - 800-769-3766
Register for Mobile Outage Alerts
ELECTRIC
Duke Energy
Customer Service - 800-777-9898
Report an Outage - 800-769-3766
Register for Mobile Outage Alerts
ELECTRIC
Duke Energy
Customer Service - 800-777-9898
Report an Outage - 800-769-3766
Register for Mobile Outage Alerts
Cable & Internet Providers
Service providers within the neighborhood. This may not be a complete list as service providers may change their service area.
Spectrum
Sales - 855-243-8892
Support - 855-707-7328
AT&T (offers fiber to the home throughout most of the neighborhood)
Sales/New Service
- Internet - 866-861-6075
- U-verse - 844-827-7057
Support (Internet, U-verse, DIRECTV) - 800-288-2020